Pre-chat form

Collect a visitor's name and email before they send their first message. Useful when you don't have a logged-in product, when out-of-hours visitors should leave contact info for follow-up, or when lead capture is part of your funnel.

For logged-in users, prefer Identity verification. It's signed and trustworthy.

Enable it

<script>
  window.InviaroSettings = {
    key: 'wt_...',
    origin: 'https://yourdomain.com',
    brand: {
      preChat: {
        requireName: true,
        requireEmail: true
      }
    }
  };
</script>

The composer is hidden behind a name and email form on first open. Submit unlocks the composer.

The form shows:

• Visible label above each field.
• Email format validation with a helpful message on typos.
• Auto-fill suggestions from saved browser profiles.

Persistence

Submitted values persist via localStorage according to your privacy mode. On refresh, the form auto-skips and the composer is open by default.

Privacy mode	Persistence
'strict'	Stored on first message after activation
'balanced', 'fast'	Stored immediately on submit
'none'	Memory only. Refresh prompts again.

Custom prompt

brand: {
  preChat: {
    requireName: true,
    requireEmail: true,
    prompt: 'Tell us a bit about yourself before we begin.'
  }
}

What the operator sees

• display_name from the submitted name.
• email from the submitted email.
• is_verified is false. Pre-chat input is a label, not authentication. For trustworthy identity, see Identity verification.

Skipping the form for known users

If userName and userEmail are already set in settings, the form auto-skips:

window.InviaroSettings = {
  key: 'wt_...',
  origin: 'https://yourdomain.com',
  userName: 'Amar',
  userEmail: 'amar@example.com',
  brand: {
    preChat: { requireName: true, requireEmail: true }
  }
};

Logout

When the visitor signs out, clear the stored profile so the next user is prompted again:

Inviaro('logout');